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All/Virtual assistant for healthcare providers

Streamlining how virtual assistants support healthcare professionals

A Mission.dev team built a custom secure, full-stack custom web platform for healthcare operations, helping the client manage virtual assistant workflows at scale, hand-offs between assistants, and simplify client onboarding and coordination.

About the client

A fast-growing Canadian company that provides virtual assistant services tailored to the needs of health and wellness practitioners. By pairing busy clinics and solo providers with dedicated remote assistants, they help reduce admin overhead and create more space for patient care.

About the mission

Background
As the client scaled its virtual assistant services for healthcare professionals, their team needed a purpose-built internal platform to replace manual workflows and disconnected tools.

The challenge
There was no centralized system to manage client onboarding, handoffs between assistants, or day-to-day task coordination. The existing process relied heavily on spreadsheets, email, and basic CRMs, making it hard to ensure continuity, visibility, and efficiency across their growing operations. Additionally, the company was at risk of non-compliance with healthcare data standards, raising concerns around security, data handling, and reliability.

The solution
Mission.dev deployed a full-stack engineering team to build a secure, centralized platform tailored to virtual assistant workflows. The architecture included real-time task visibility, role-based access control, and a shared client management system. The team also designed a billing integration system to notify the accounting platform of changes in client subscriptions, ensuring accurate and automated invoicing. While not yet implemented at the time of handoff, this design supported long-term scalability. The infrastructure was built with disaster recovery in mind, enabling deployment across cloud providers. It also included built-in obfuscation of personally identifiable information (PII) to ensure data privacy and reduce compliance risk.

Tech stack

Django
Docker
Jira
Kubernetes
Python
React
Terraform
Typescript

The team

Fadi A.

Technical Lead

Fodilu A.

Fullstack developer AI

Francis R.

Expert on-demand

Gabriel P.

Frontend Developer

Siamak S.

Team Lead

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